Tell us what you were trying to do, where you were in the workflow, and what happened instead. Clear operational context helps us investigate faster.
We monitor this address during Closed Testing and reply as soon as practical.
What to send
- Your account email and Company name
- Etrelay app version, device model, and Android version
- The screen, Transfer, or action you were using
- Safe steps that reproduce the problem
- A relevant screenshot with private details removed
Quick checks before reporting
Confirm your internet connection, update to the latest testing release, restart the app, and sign out and back in when account state appears out of date. For QR scanning, confirm that camera permission is enabled.
Keep sensitive information out of email
Do not send passwords, one-time codes, authentication or QR tokens, active Company invitation codes, unnecessary Customer information, or private evidence photos. We will request additional material through an appropriate process when it is genuinely needed.
Account deletion
Start deletion from the app whenever possible. If you cannot sign in, contact us from the email address associated with the account. The Account deletion page explains immediate deletion, safety review, and the fallback request process.
Contact support
Describe the screen, device, and workflow where you need help. Do not include passwords, codes, keys, or private evidence.