Most eligible accounts can be deleted immediately from the app. When deletion could affect active Transfers, Company ownership, or other Staff, Relay Operations reviews the request before taking action.
Delete your account in the app
- Sign in and open Account.
- Select Delete account and read the confirmation details.
- Confirm the available deletion or deletion-request action. Relay Operations verifies and processes the request through its service systems.
Four possible outcomes
- Staff with no active assignment
The personal profile and authentication account are deleted, current Company membership is removed, and the user is signed out. Retained Transfer history is anonymized as "Deleted user."
- Sole Company Owner, when deletion is safe
When no other members remain, no Transfer is in PREPARE or IN_TRANSIT, and no damage case remains unresolved, explicit confirmation deletes the account, Company, Company-scoped records, private Asset cover photos, and Transfer evidence photos.
- Staff with an active assignment
Deletion is temporarily blocked with "Complete or reassign your active work first." This prevents an active Transfer from losing its assigned operator.
- Shared Company or operational relationships
If deletion could affect Company ownership, other Staff, or shared records, Relay Operations reviews the request instead of removing data in a way that damages the team's workspace.
Safety-review requests
We may contact you to verify account or Company ownership, confirm the scope of deletion, or arrange a safe transfer of responsibilities before completing the request.
Contact Support from the email address associated with your account. We will verify ownership before taking action. Do not include your password, one-time code, signing key, or private evidence.
Request deletion help
Use this form if you cannot complete deletion in the app or need help with an identity-verified request.